vTiger
Vtiger CRM is online software that helps more than 300,000 businesses grow sales,improve marketing reach,and deliver great customer service. Vtiger is one,integrated CRM that helps companies deliver outstanding customer experiences by breaking barriers between marketing,sales,and support teams.Customizable at the click of a button to adapt to your people and process.
Work smarter and engage customers more effectively across the entire customer life cycle
Trusted by more than 100.000 businesses
CRM software that’s modern, functional, and intuitive to use
Attract, engage, and delight customers with the CRM platform that grows with your business
vTiger CRM comes in both a free open source Version (limited Features),and a commercial Version with additional demands for Enterprises.We are offering support for both the free open source and the commercial Enterprise version.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
