Also in highly structured organizations workplace processes can be chaotic. Incomplete or outdated documentation, duplication of effort, people work on processes in a slightly different way. This is stressful for employees and costly for organizations. Most processes don’t start this way, but over time small changes occur.
Usually, this is not a problem by itself – we learn to adapt on new situations. Problems occur when key employees leave and take knowledge with them, or new employees need to be trained. When a process is difficult, mistakes and errors happen. To reduce unnecessary overhead, your goal should be to establish processes that are easy to understand. A critical success factor is having a good IT infrastructure that assists you to “make things the right way”.
A few example programs are included in this category. Contact us to schedule a meeting with our business process experts.