good service makes good business
Know Your Customers
Acquiring a new customer can cost over 30 times as much as keeping an existing one. It is important to remember that customer retention begins with the first contact a customer has with a company and continues throughout the entire lifetime of the relationship.
You may think your Company is too Young or too Small, to have a professional Customer Relationship System. Maybe you already had a look at some expensive solutions, and saw them as a large cost factor. Even for a Startup with a few people there are many little things to organize when dealing with customers.
Emails, Meetings, Orders, Bills – or specific notes about single contacts about your customer need to be acessible for everyone in your Company. Sales, Marketing, Finance and Customer Service only can work efficiently if they know about your customers. Nothing is worse than annoying a customer, because he needed to tell your Company staff the same thing 3 times.
Contact us to find out how we can assist you to integrate the right tools in your company.
“Keep your customers happy and coming back for more”
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs, Apple