Magento
No other platform gives you the power to create unique and engaging shopping experiences.Enjoy rich,out-of-the-box features,an unrivaled ability to customize,and seamless third-party integrations.With Magento eCommerce platforms,a global ecosystem of implementation partners,and a vast marketplace of extensions,it’s time to bring your commerce vision to life.
Magento is the best ecommerce platform,if you are searching for a reliable and enterprise ready online shop.It both is a valid solution for small business and enterprise ecommerce projects.Tereas support options help you to create a secure and reliable shop system.
CATALOG MANAGEMENT
Inventory management, batch import and export of products, different tax rates per location, additional product attributes.
ORDER MANAGEMENT
Create orders through admin area, create multiple invoices shipments and credit memos, call center order creation option.
CUSTOMER ACCOUNT
Order status and history, e-mail and RSS feeds for products in the wishlist, newsletter subscription, default billing and shipping address.
INTERNATIONAL SUPPORTS
Multiple languages and currencies, list of allowed countries for registration, purchasing and shipping, localization.
Magento comes in both a free open source Version (limited Features),and a commercial Version with additional demands for Enterprises.We are offering support for both the free open source and the commercial Enterprise version.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
