Icinga
Icinga allows you to get a complete overview about the state of your IT Infrastructure.It offers Monitoring not only for classic network and server systems.With the right Plugins you can basically monitor every application or Website.In combination with visualisation tools like Grafana you will notice all unusual patterns in your application landscape.
Tereas is offering enterprise grade support for all network monitoring solutions-be it Icinga,Nagios or other monitoring systems.Our montoring solutions are not only usable for classic IT services,but can help to ensure all of your production systems are within the defined parameters.This can be interesting if you want to have a better overview about the machine status in your factory and summarize it in a self-defined business process overview.
Our hosted Monitoring solutions are an affordable and secure solution to monitor all services which can be reached over the Internet (like for Webserver,Website or other application monitoring demands for your online resources).
For integration projects in your local infrastructure we provide both inhouse and remote support in Thailand and neighbouring SEA locations.
Monitoring as Code
Icinga is a resilient, open source monitoring and metric solution based on a new object-based, rule-driven configuration
Discover your IT
Icinga Web 2 is built on a solid foundation and provides everything you need for a fast and modern monitoring interface.
Extend to your needs
Even Icinga Web 2 provides everything you need our modules extend Icinga Web 2 functionality to your needs in no time
Enterprise Support
Icinga is free software, meaning you do not need to pay for any license fees. However you do need to pay for the work involved to set up a reliable system for productive Use.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
