Confluence
Confluence is team collaboration software that changes how modern teams work.Organize processes and team documentation with this software.It helps to manage team workload,and gives you a great overview about all aspects within your company.
The excellent project management support functionalities and the collaboration software features ensure that you can manage your internal workflow and vendor communication efficiently.
Tereas helps to get your Confluence Documentation Management up and running.
MORE THAN A TEXTEDITOR
It gives you the power to create from meeting notes, project plans, product requirements, and more.
WORK IN ONE PLACE
Create a space for every team, department, or major project to share knowledge, information and keep work organized.
FEEDBACK IN CONTEXT
Leave your feedback on the work itself with on any Confluence page
SYNCED BETWEEN MOBILE AND DESKTOP
Track team activity, give feedback, and stay in sync between mobile and desktop. Introducing working from anywhere.
Confluence is paid software.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
