Bacula
Bacula is an open source Backup solution.The Bacula enterprise edition offers more functionalities.This is a subscription-based enterprise data backup solution which empowers data centers to truly escape data volume price traps.
Bacula is well known as a secure backup solution for both small companies and large enterprises.
Tereas helps you to integrate a professional secure backup solution in your business.Next to Bacula Enterprise we are also offering general support for the opensource edition.If you are in need of backup support in Thailand for specific scenarios always just contact us.
Snapshot Management that allows applications to continue writing their data – no Downtime for Backups.
Windows Encrypting File System (EFS) enabling files to be transparently encrypted to protect confidential data.
Differential, Full, Incremental, and ‘virtual-full’ backup and data recovery functionality
VMware client-free support plugin featuring Single File Restore for VMware
Bacula Enterprise Edition allows up to 10 000 servers per director.
Global Endpoint deduplication™ (deduplication from the client to the storage) capabilities to greatly save hardware costs and minimize network bandwidth utilization
Bacula comes in both a free open source Version (limited Features),and a commercial Version with additional demands for Enterprises.We are offering support for both the free open source and the commercial Enterprise version.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
