Asterisk
VoIP stands for Voice over Internet Protocol.The technology allows for voice calls to be transmitted over the Internet.If you search for a local VOIP Thailand provider that provides you with a local Thai telephone number we can help.
Tereas is providing business telephone solutions for your Hotel,Callcenter or office.We offer Headset supplies,IP Phones and all general VoIP and Networking Equipment.
We are working together with all telephone companies in Thailand.We assist you vendor independent to get cheap calls to Thailand and other worldwide locations.
Asterisk-based telephony solutions offer a rich and flexible feature set. Asterisk offers both classical PBX functionality and advanced features, and interoperates with traditional standards-based telephony systems and Voice over IP systems.
Asterisk offers the advanced features that are often associated with large, high end (and high cost) proprietary PBXs.
Asterisk is free software, meaning you do not need to pay for any license fees. However you do need to pay for the work involved to set up a reliable system for productive Use.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
