Drupal
Drupal is a web content management system with the focus on community features.It started as a message board site for students.It maintains a different look and feel than more conventional Content Management Systems.
Drupal allows total control of user role definitions and permissions for access to different functions within your website.If your website needs to be optimised for mobile or other devices,Drupal can detect the browser being used and serve a specific display theme for that device.It is a secure content management system with great flexibility.
Drupal’s basic installation starts with only a few modules,however you can extend the functionalities with different modules. Advanced IT knowledge is required to self-maintain this solution,alternatively we are happy to support your Drupal CMS.
Granular User Management
Drupal allows total control of user role definitions and permissions for access to different functions within your website.
Multiple Content Types
Drupal provides complete flexibility over defining how different content types (e.g. articles, blog posts, news stories) appear and the functionality associated with each content type, such as allowing or disallowing user comments.
Device-Specific Display
If your website needs to be optimised for mobile or other devices, Drupal can detect the browser being used and serve a specific display theme for that device.
Online Community Features
Drupal installs with forums, commenting, polls, blogging, RSS feed aggregation and rich user profiles
Pros
+ nuanced role and rights management systems
+ supports multi-domain management
+ strengths especially in social publishing / community platforms
+ modular design
– installing of new feaures requires advanced knowledge in IT
– difficult configuration
Drupal is free software, meaning you do not need to pay for any license fees. However you do need to pay for the work involved to set up a reliable system for productive Use.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
