JIRA
JIRA helps tou to manage your work efficiently,and improve your customer service Prioritize and discuss your team’s work in full context with complete visibility.Improve team performance based on real-time,visual data that your team can put to use.
Original developed as a tool for software development,the tool has been extended to a managed solution for all business use cases.A seperate add on aimed for a helpdesk is available,also extensions for other customer service and support tasks exist.The ticket system can be reached both via e-mail,web frontend-and if necessary connect it to other applications.Over 1000 ons for special use cases can be installed.
TRACK
Prioritize and discuss your team activity in a full context with complete visibility.
PLAN
Create user stories and issues, plan sprints, and distribute tasks across your software team.
RELEASE
Ship with confidence and sanity knowing the information you have is always current.
REPORT
Improve team performance based on real-time, visual data you can use
Jira is paid software.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
