Zimbra
Zimbra Collaboration Suite (ZCS) is a collaborative software suite that includes an email server and a web client.Two versions of Zimbra are available:an open-source version,and a commercially supported version (“Network Edition”) with closed-source components such as a proprietary Messaging Application Programming Interface connector to Outlook for calendar and contact synchronisation.
Anytime, Anywhere, Any Device
Zimbra Collaboration delivers your Mailbox, Contacts, Calendar, Tasks, Files and much more on any device: Smartphone, Tablet or iPad and Desktop or Laptop Computer running Windows, Linux or OS X.
Enterprise Features
Specially designed for the IT Department
Bring Together Email, Calendaring and Enterprise Applications
Zimbra is an enterprise-class email, calendar and collaboration solution built for the cloud, both public and private.
All Collaboration Features Your Users Need
Zimbra incorporates several open source projects under one supported and certified application
Zimbra is paid software.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
