SugarCRM
SugarCRM is the world’s largest open source CRM (customer relationship management) software.Founded in 2004,over 7,000 customers and more than half a million users rely on SugarCRM to execute marketing programs,grow sales,retain customers,and create custom business applications.These custom business applications can be used in a multitude of ways,such as to power sales teams,run customer support organizations,and manage customer information databases.
Deeply customizable CRM helps to know everything about your customers
Track all social interactions
Real-time pipeline and analysis to help you make business decisions
Manage email, calendar, and files together
Enhance communication of sales, services and marketing
iOS and Android Apps
Sugarcrm is paid software.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
