Icinga
Cinga allows you to get a complete overview about the state of your IT Infrastructure.It offers Monitoring not only for classic network and server systems.With the right Plugins you can basically monitor every application or Website.In combination with visualisation tools like Grafana you will notice all unusual patterns in your application landscape.
Tereas is offering enterprise grade support for all network monitoring solutions-be it Icinga,Nagios or other monitoring systems.Our montoring solutions are not only usable for classic IT services,but can help to ensure all of your production systems are within the defined parameters.This can be interesting if you want to have a better overview about the machine status in your factory and summarize it in a self-defined business process overview.
Our hosted Monitoring solutions are an affordable and secure solution to monitor all services which can be reached over the Internet (like for Webserver,Website or other application monitoring demands for your online resources).
For integration projects in your local infrastructure we provide both inhouse and remote support in Thailand and neighbouring SEA locations.
Monitoring as Code
Icinga ist eine belastbare Open Source Monitoring Lösung. Die Konfiguraiton von Überwachungen arbeitet objektorientiert. Nach vorher global definierten Regeln können Sie die Detailkonfiguration automatisiert vom System erstellen lassen
Entdecken Sie Ihre IT
Die dazugehörige grafische Benutzeroberfläche Icinga Web 2 ist auf einer soliden programmiergrundlage erstellt.
Erweiterbar für Ihren Bedarf
Icinga bietet bereits Lösungen für fast alle Standardanforderungen. Falls einmal ein spezielles Modul benötigt wird lässt sich dieses aufwandslos in die GUI einbauen.
Enterprise Support
Icinga is free software, meaning you do not need to pay for any license fees. However you do need to pay for the work involved to set up a reliable system for productive Use.
Ensuring that your setup is stable and secure requires dedicated experts, if the system is of higher importance.
Our Service Level Agreements
Basic
- 1. Reaction time:
- >> Level 3 incident (high importance) – 8 Hours
- >> Level 2 incident (medium importance) – Next Business Day
- >> Level 1 incident (low importance) – Next Business Day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (2 Hours/Month included)
- >> Local Support: On Demand bookable
- 3. Number of Support Cases
- >> 15 Incidents/Year
Premium
- 1. Reaction time:
- >> Level 3 incident (high importance) – 4 Hours
- Level 2 incident (medium importance) – 8 hours
- Level 1 incident (low importance) – Next business Day
- 2. Support Channels:
- >> Telephone
- >>Support via Remote Login (4 Hours/Month included)
- >> Local Support: 4 hours/Year included within Bangkok
- 3. Number of Support Cases
- >> unlimited
Enterprise
- 1. Reaction time:
- >> Level 3 incident (high importance) – 2 hours
- >> Level 2 incident (medium importance) – 4 hours
- >> Level 1 incident (low importance) -Next Business day
- 2. Support Channels:
- >> Telephone
- >> Support via Remote Login (unlimited)
- >> Local Support: 2 Days / Yeat included
- 3. Number of Support Cases
- >> unlimited
